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Refund Policy

Last updated: June 26, 2026. Trevia Shopping does not process returns directly — here's how to get help from your merchant.

Merchant-Managed

All refunds, returns, and cancellations are handled entirely by the merchant (Nykaa, Amazon, etc.) you purchased from.

No Direct Sales

Trevia Shopping is a discovery platform. We never take payment or dispatch products.

We Can Help Direct You

If you need help finding the correct merchant support channel, contact our team.

1. Overview

Trevia Shopping does not sell products directly. We are a product discovery, AI search, and virtual try-on platform. All products featured on our platform are sold by third-party merchants and marketplaces including Nykaa, Meesho, Amazon, Flipkart, Myntra, and other retail partners.

Because Trevia Shopping does not process payments, ship products, or manage inventory, we are not able to process refunds, cancellations, exchanges, or returns on your behalf.

2. Merchant-Handled Returns

Refunds, cancellations, exchanges, and returns are handled entirely by the merchant from whom you purchased. Each merchant has its own return and refund policy:

  • Nykaa:Returns accepted within 7–15 days depending on the product category. Visit Nykaa's Help Centre for details.
  • Meesho: Meesho offers 7-day returns on eligible products. Check your order details on the Meesho app.
  • Amazon India:Amazon's return window is typically 10–30 days. Use the "Your Orders" page to initiate returns.
  • Flipkart:Flipkart's return policy varies by seller and category. Visit Flipkart's Help Centre.
  • Myntra: Myntra allows 30-day returns on most fashion products. Use the Myntra app or website.
  • Other Merchants:Refer to the specific merchant's return and refund policy published on their platform.

3. How to Request a Refund

To request a refund, cancellation, or return for a product purchased via Trevia Shopping:

  1. Go to the merchant's website or app where you completed your purchase (e.g., Nykaa, Amazon).
  2. Log into your account on that platform.
  3. Navigate to "My Orders" or "Order History."
  4. Select the relevant order and follow the merchant's refund or return process.
  5. If you face difficulties, contact the merchant's customer support team directly.

4. Affiliate Commissions & Returns

When you return a product purchased through a Trevia Shopping affiliate link, the merchant will typically reverse our affiliate commission. This does not affect your refund in any way — your refund is processed at the full purchase price by the merchant.

5. Contact Support

While we cannot process refunds directly, we are happy to help you find the right merchant support channel. Contact us at: