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Community Guidelines

Last updated: June 26, 2026. Standards for product reviews and community contributions on Trevia Shopping.

No Spam

Repetitive, irrelevant, or automated review content is not permitted.

No Fake Reviews

Reviews must reflect genuine personal experience with the product — fabricated or incentivised reviews are banned.

No Offensive Content

Hate speech, harassment, discriminatory language, or explicit content will be removed immediately.

1. Overview

Trevia Shopping may allow users to submit product reviews, ratings, and community content to help other shoppers make informed decisions. These Community Guidelines apply to all user-generated content (UGC) submitted to our platform, including product reviews, ratings, comments, and any other community contributions.

By submitting a review or community contribution, you agree to abide by these Guidelines. Trevia Shopping reserves the right to remove content that violates these Guidelines and to suspend or terminate accounts that repeatedly breach them.

2. No Spam

The following types of content are considered spam and are not permitted:

  • Posting the same or near-identical review text multiple times across different products or listings.
  • Submitting reviews that are unrelated to the product being reviewed (e.g., complaining about delivery when reviewing a product).
  • Using reviews to advertise other websites, products, or services.
  • Submitting automated, bot-generated, or bulk-uploaded reviews.
  • Posting reviews in exchange for compensation (discount codes, free products, payments) without disclosing that it is a sponsored or incentivised review.

3. No Fake Reviews

Trevia Shopping has a zero-tolerance policy on fake reviews:

  • Fabricated Reviews: Do not submit reviews for products you have not personally purchased or used.
  • Competitor Manipulation:Do not submit negative reviews of competing products with the intent of harming a brand's reputation unfairly.
  • Review Rings: Coordinated groups of users exchanging reviews to inflate product ratings are prohibited.
  • Disclosure of Incentives: If you received a free product, discount, or other benefit for writing a review, you must clearly disclose this in your review text.

We may use automated and manual review quality checks to identify and remove fake reviews.

4. No Offensive Content

The following types of content are strictly prohibited and will be removed:

  • Hate Speech: Content that attacks individuals or groups based on religion, caste, ethnicity, gender, sexual orientation, disability, or national origin.
  • Harassment & Bullying: Personal attacks, threats, or targeted harassment directed at other users, brands, or Trevia Shopping staff.
  • Explicit Content: Sexually explicit language or imagery.
  • Violent Content: Threats of violence or content glorifying harmful acts.
  • Defamation: False statements of fact that could damage the reputation of an individual, brand, or organisation.
  • Illegal Content: Content that promotes illegal activities or violates applicable Indian law.

5. Writing Authentic Reviews

We encourage high-quality, helpful reviews. Here are our tips for writing great reviews:

  • Base your review on your actual personal experience with the product after purchasing it.
  • Be specific — mention details like product quality, sizing accuracy, color matching, and delivery experience.
  • Be balanced — both positive and constructive feedback are equally valuable to other shoppers.
  • Write in clear, respectful language.
  • Disclose if you received the product as a gift, sample, or in exchange for a review.

6. Enforcement

Trevia Shopping reserves the right to:

  • Remove any review or content that violates these Community Guidelines, with or without notice.
  • Suspend or permanently terminate accounts of users who repeatedly violate these Guidelines.
  • Report illegal content to relevant authorities.
  • Edit reviews only to correct formatting — we do not alter review content or star ratings.

7. Reporting Violations

If you encounter a review or community contribution that violates these Guidelines, please report it to us at:

  • Email: community@treviashopping.com
  • General Support: support@treviashopping.com